T & C

Processing guidelines

All orders are processed pending availability and credit card verification. Orders placed Monday through to Friday before 5pm will begin processing on the same day. Orders placed after 5pm will be processed the following day. Orders placed on Friday after 5pm and through the weekend will begin processing on the following Monday.

Tyla Blade will contact you if the merchandise you have ordered is out of stock or if additional identification is needed for credit card verification.

Delivery

If you place your order by 4pm Monday to Thursday, you will receive your goods 3-5 days after.
Any orders placed after 4pm on Thursday and on Friday before 4pm will be sent on Monday and you will received your goods 3-5 days after.

Any orders placed after 4pm on Friday and during the weekend will be sent 3-5 days after.
Please note we do not deliver on a UK Bank Holidays and your order will be delivered 2 working days later.

UK orders will be delivered by royal mail special delivery. A signature may be required on receipt
If the parcel cannot be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.

International shipment costs and methods

Delivery within 5-10 working days. Shipping fee of £15 applies. International shipping charges do not include taxes or duties. Please contact your local customs office to request details of these charges.

International shipping policies

You may be subject to import duties and taxes once a shipment reaches your country. Additional customs clearance charges must be paid by you; self-portrait has no control over these charges and cannot predict what they might be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.

Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from Tyla Blade you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods.

Refused shipments

If you choose to refuse your shipments, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to. This amount will be deducted from your merchandise refund.

Can I order from overseas?

We ship to overseas destinations at a flat rate of £15, which takes 3-5 days. Unfortunately, due to courier restrictions we are currently unable to ship to Russia.

What is your exchange rate for overseas orders?

All currencies are based on the current exchange rate, select your country to see items displayed in your local currency.

Returns and exchanges

Returns and exchanges are accepted on most merchandise within 14 days of receipt for items that have not been worn, altered or washed, and with all tags attached. Original shipping charges are non-refundable.

You will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Cancelled items must be returned unused and in their original condition, from the original delivery country.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice.

For international returns please mark clearly “Returned goods – No commercial value“.

Please send your return to:

Tyla Blade
Unit 66 Dickinson court
15 Brewhouse yard
London
EC1V 4JX

All returns must be received to our office within 14 days of receiving your order. Please choose your shipping method accordingly.

How do I make an exchange?

We do not exchange items, but do accept refunds. If you want to swap a style, you will need to complete a refund on the unsuitable order and re-order.

You have 14 days from the delivery date to refund an item.

In case of dispute, we recommend you retain proof of sending when returning your order.

When will my credit card be refunded?

Once merchandise has been received, your refund will be processed within 30 working days. You will be provided with email notification when your refund has been processed. Please know that it may take a few working days for your banking institution to post this refund to your bank statement.

Damaged or defective goods

If you have received a damaged or defective item, please notify us by email at info@tylablade.com within 7 days of receiving the order to be eligible for a refund.

The item I want isn’t available online. Will it be re-stocked?

We don’t re-stock our collections once they’ve sold out, and are unable to manufacture one-off garments.

What is preorder?

Selected items from our new collection can be bought in advance – pay now and we’ll ship them to you as soon as the stock arrives. We’ll also email you to let you know when your order is on its way. Please be aware that because of the “pre-sale” nature of such transactions, there might be a delay on the actual delivery date as the stated estimated delivery dates are only approximate and may vary.